Who processes your data
LegalizePro Worldwide Limited (Apostille Bureau), Business Registration 81363641, Units A-C, 25/F, Seabright Plaza, 9-23 Shell Street, North Point, Hong Kong. For questions about personal data: info@apostillebureau.com.
What data we process and why
| Purpose | Data | Legal basis | Retention period |
|---|---|---|---|
| Replying to a question or request | Name, contact details, message, documents you send | Steps taken at your request before entering into a contract (Art. 6(1)(b) GDPR) | 12 months from the last contact if no order was placed |
| Carrying out an order | Passport details and details of the documents we prepare, including criminal record certificates if you order them | Performance of a contract (Art. 6(1)(b) GDPR); we process criminal record information only for the service you have ordered | For the duration of the order, then for the period required by accounting and tax rules |
| Invoices and payment | Name, payment details, invoices | Legal obligation (Art. 6(1)(c) GDPR) | The statutory retention period for accounting records |
| Website statistics (Google Analytics 4) | Cookie identifiers, pages viewed, technical browser data | Your consent (Art. 6(1)(a) GDPR), which you can withdraw at any time | Data in Google Analytics: up to 14 months; cookie lifetimes are listed on the cookies page |
We do not make automated decisions or create profiles.
Who we share data with
Only where this is needed for your order:
- our contractors in Russia or in the country that issued the document, who submit requests to government authorities;
- the government authorities that issue documents and apostilles, and consulates;
- the sworn and other translators we work with;
- courier services that send the originals;
- banks and payment services (including Paysend and PayPal);
- email and hosting providers;
- WhatsApp (Meta) and Telegram, if you contact us there;
- Google — only if you have allowed analytics cookies.
Transfers outside the EEA
To obtain documents from Russia and other former Soviet republics, data has to be transferred outside the European Economic Area, in particular to Russia and Hong Kong. There is no European Commission adequacy decision for these countries. The transfer is based on its being necessary for the performance of the contract with you or for steps we take at your request before the contract is concluded (Art. 49(1)(b) GDPR). You can ask us for details.
Your rights
You can request access to your data, its rectification, erasure, restriction of processing and portability, object to processing and withdraw your consent — email info@apostillebureau.com. If you believe we have processed your data incorrectly, you can lodge a complaint with the data protection supervisory authority of the country where you live or work — for example, the AEPD in Spain (aepd.es) or the Garante per la protezione dei dati personali in Italy (garanteprivacy.it).
Form and messengers
Files you attach to the form are sent to our email and are not stored on the website server. Please send only the documents we need to reply.
Cookies
For more information, see the cookies page.